Terms & Conditions 2026

Thank you for choosing Fete & Flour! 💕

Fete & Flour creates handmade cakes and desserts for special occasions. To ensure a smooth experience for both you and our business, please read the following Terms & Conditions carefully before placing your order.

By placing an order and making payment, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. ENQUIRIES, BOOKINGS & PAYMENT

Standard orders require a minimum of 5 days' notice, subject to availability.
Larger, multiple-item, event, highly customised or complex orders may require 2 weeks to 1 month or more notice.
Enquiries received with less notice may be considered subject to availability, design complexity and production capacity. An order is not confirmed until Fete & Flour has confirmed availability and payment has been received.
All enquiries and order communication must be made in writing via email, text message, direct message or the Fete & Flour order form. Phone calls are not accepted so that all order details can be accurately documented.
Customers are responsible for providing all relevant information required for an accurate quote, including flavour, size, servings, date, design requirements and reference images where applicable.
Full payment is required to confirm and secure an order.
Production will not commence until full payment has been received.
A payment made toward an order constitutes acceptance of these Terms & Conditions.

2. PRICES & QUOTES

All prices are in Australian dollars (AUD).
Quotes are based on the information provided by the customer at the time of enquiry.
Changes to the size, quantity, flavour, design, decorations, serving requirements or other specifications may result in a change to the quoted price.
A quote does not secure a date until the order has been accepted by Fete & Flour and full payment has been received.
Prices displayed on the website may change without notice. Once an order has been confirmed and paid in full, the agreed price for that order will not change unless the customer requests additional products or changes to the order.

3. ORDER CHANGES

Requests to change an order must be made in writing and are subject to availability.
Changes cannot always be accommodated once ingredients have been purchased, preparation has commenced or production is underway.
Changes to flavour, size, quantity, design or decorations may incur additional charges.
Fete & Flour reserves the right to decline changes that cannot reasonably be accommodated within the remaining production timeframe.

4. CANCELLATIONS & REFUNDS

Because Fete & Flour products are made to order and are generally perishable, cancellation terms depend on when the cancellation is received and whether preparation or production has commenced.
Customers wishing to cancel an order must do so in writing as soon as possible.
Where an order is cancelled with sufficient notice and production has not commenced, Fete & Flour may provide a refund, subject to any reasonable costs already incurred in preparing the order.
Once ingredients have been purchased, personalised decorations have been prepared or production has commenced, a refund may not be available for the cancelled portion of the order.
Cancellations made at short notice may result in the payment being retained to cover reasonable costs already incurred and the loss of the reserved production date.
Date changes are not automatically treated as cancellations. Requests to move an order to another date are subject to availability and must be approved by Fete & Flour.
If a suitable alternative date cannot be accommodated, the cancellation terms above will apply.
These cancellation terms do not limit or exclude any rights a customer may have under the Australian Consumer Law.

5. DESIGN & CUSTOM ORDERS

All cakes and desserts are individually handmade.
Inspiration images are welcome and may be used as a guide; however, exact replicas of another cake or decorator's work are not guaranteed.
Minor variations in colour, piping, placement, texture, size and decoration may occur due to the handmade nature of the products.
Colours may also appear differently depending on lighting, photography and screen settings.
Where a specific colour is requested, Fete & Flour will make reasonable efforts to achieve the requested shade, but an exact colour match cannot always be guaranteed.
Fete & Flour reserves the right to make minor design adjustments where necessary to ensure the finished product is structurally sound, practical to transport and suitable for the requested design.
Any major design changes requested after approval may incur additional charges and may not be possible within the available timeframe.

6. PICKUP & COLLECTION

Standard pickup is available between 9:00am and 5:00pm on the agreed collection date.
Customers are responsible for collecting their order at the agreed pickup time.
A 15-minute grace period is provided for late collection.
Pickups arriving more than 15 minutes after the agreed time may incur a late collection fee of $1 per minute, where applicable.
Repeated or significantly delayed collection may affect the condition of the product and Fete & Flour cannot guarantee its presentation if it remains unrefrigerated or is collected significantly outside the agreed timeframe.
Customers should arrive prepared to transport their order safely and appropriately.

7. CONTACTLESS COLLECTION

Contactless collection is available only when selected and agreed upon at the time of final payment.
Collection instructions and access codes are provided to the person who placed the order.
Collection codes must not be shared publicly or with unauthorised persons.
Once an order has been collected, including through contactless collection, responsibility for the product transfers to the customer.
Fete & Flour is not responsible for damage caused by the customer's handling, transportation, storage or subsequent use of the product.

8. TRANSPORTATION

Customers are responsible for transporting their order safely after collection.

For cakes and other temperature-sensitive desserts:

Transport in an air-conditioned vehicle.
Keep the product on a flat, stable and secure surface.
Do not place cakes on vehicle seats.
Avoid direct sunlight and excessive heat.
Do not leave cakes or desserts inside a parked vehicle.
Drive carefully and avoid sudden braking, sharp turns or uneven surfaces where possible.

Fete & Flour cannot be held responsible for damage caused by improper transportation or handling after collection, except where otherwise required by Australian Consumer Law.

9. CAKE CARE, STORAGE & SERVING

Cakes and desserts containing buttercream, ganache, mascarpone, mousse, whipped cream or other temperature-sensitive components must be kept refrigerated until required.
Customers should follow the Cake Care Card provided with their order.
For the best texture and flavour, mousse-filled cakes should generally be removed from the refrigerator up to 2 hours before serving.
During warmer weather, cakes should be removed from refrigeration for a minimum of approximately 1 hour before serving, while monitoring the temperature and stability of the cake.
Cakes may be left at room temperature for a limited period appropriate to the product and environmental conditions, but should be returned to refrigeration when not being served.
Exposure to heat, direct sunlight, warm vehicles or prolonged periods at room temperature may affect the appearance, structure, texture and safety of the product.
Fete & Flour is not responsible for deterioration caused by improper storage, transportation, handling or exposure to unsuitable temperatures after collection, except where otherwise required by Australian Consumer Law.

10. ALLERGIES & INGREDIENTS

Customers must advise Fete & Flour of any known allergies or dietary requirements before placing an order.
Fete & Flour's kitchen handles common allergens including nuts, peanuts, dairy, eggs, gluten/wheat and other ingredients that may cause allergic reactions.
Products may contain or come into contact with common allergens.
Fete & Flour does not currently offer an allergen-free or dedicated allergen-free kitchen and therefore cannot guarantee that products are free from traces of allergens.
Customers with severe allergies should consider this information carefully before placing an order.
Ingredient substitutions or dietary modifications are only available where specifically agreed in writing before the order is confirmed.

11. PRODUCT & FLAVOUR EXPECTATIONS

All products are made according to the flavour and product description selected at the time of ordering.
Taste is subjective and individual preferences regarding sweetness, flavour intensity or texture are not considered product defects where the product has been made according to its advertised description.
However, nothing in these Terms & Conditions limits a customer's rights under the Australian Consumer Law where a product does not meet applicable consumer guarantees.

12. DELIVERY

Where delivery has been arranged:

Delivery fees are quoted separately and must be paid before delivery.
The customer must provide an accurate delivery address and ensure someone is available to receive the order where required.
Delivery times are estimates and may be affected by traffic, weather, road conditions or unforeseen circumstances.
Once delivered to the agreed location and accepted by the customer or nominated recipient, responsibility for the product transfers to the customer, except where otherwise required by Australian Consumer Law.
Fete & Flour is not responsible for damage caused after delivery through handling, transportation, storage or environmental conditions outside of its control.

13. UNFORESEEN CIRCUMSTANCES

Fete & Flour will make every reasonable effort to fulfil confirmed orders.
In exceptional circumstances beyond reasonable control, including serious illness, emergency, significant equipment failure, unsafe conditions or other circumstances that prevent an order from being safely completed, Fete & Flour may need to cancel, postpone or modify an order.
Where Fete & Flour is unable to fulfil an order, the customer will be contacted as soon as reasonably possible and an appropriate remedy will be discussed, including rescheduling or refunding amounts paid where applicable.
Nothing in this section limits the customer's rights under the Australian Consumer Law.

14. COMPLAINTS & PRODUCT CONCERNS

If you have a concern with your order, please contact Fete & Flour as soon as reasonably possible after collection or delivery.
Where a concern relates to the condition, quality or presentation of a product, clear photographs should be provided so the issue can be assessed.
Fete & Flour may request additional information or photographs to properly assess the concern.
Complaints regarding a product should ideally be raised within 24 hours of collection or delivery, particularly for perishable products, as this allows the product's condition to be assessed while it is still reasonably possible to determine what occurred.
A 24-hour reporting timeframe does not remove or restrict any rights the customer may have under the Australian Consumer Law.

15. AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to customers under the Australian Consumer Law (ACL).

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers may be entitled to a replacement, refund, repair, cancellation or other remedy where a product or service fails to meet the applicable consumer guarantees. The remedy available will depend on the circumstances and the nature of the failure.

16. ACCEPTANCE OF TERMS

By placing an order with Fete & Flour and making payment, you confirm that you have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions apply to all orders unless a specific written agreement has been made between Fete & Flour and the customer.

Fete & Flour reserves the right to update these Terms & Conditions when necessary. The Terms & Conditions applicable to an order will be those in effect at the time the order is confirmed.

Last updated: 2026